Privacy Policy



This Privacy Policy governs the manner in which JR Mortgage Group collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”).This privacy policy applies to the Site and all products and services offered by JR Mortgage Group.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

JR Mortgage Group may collect and use Users personal information for the following purposes:

  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We may use feedback you provide to improve our products and services.
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
  • If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
  • If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

JR Mortgage Group has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

JR Mortgage Group
100 S Main St. Suite 600
Wichita, KS 67202
(316) 247-9639 |
This document was last updated on 06/22/2023




It is the Policy of JR Mortgage Group Inc to respond to all customer issues, disputes, and complaints quickly, decisively, and accurately. JR Mortgage Group Inc will make every effort to reach a mutually agreeable resolution to each complaint.




The Policy is designed to guide how JR Mortgage Group Inc handles complaints made against the company, its business partners, and employees.




A complaint, as defined by this Policy, is defined as follows:

  • An expression of dissatisfaction made to the company, related to our products and services, or the complaint-handling process itself, where a response or resolution is explicitly or implicitly expected.


For any reason, any complainant who is dissatisfied with a product or service provided by JR Mortgage Group Inc or one of its business partners may contact the company. We have determined that the best, fastest method of complaint transmittal is email, but verbal and written complaints will be processed and given the same level of consideration as email.




  1. Visibility - Our Complaints Handling Policy is readily available on our website at
  2. Accessibility - Our Complaints Handling Policy is readily accessible to all business partners, employees, and customers. The Policy is easy to understand and includes details on making and resolving complaints.
  1. Responsiveness - When received via email, receipt of each complaint is acknowledged to the complainant immediately. Complaints will be treated courteously and kept informed of the progress of their complaint throughout the complaint-handling process.
  2. Objectivity - Each complaint is addressed in an equitable, objective, and unbiased manner through the complaints-handling process.
  3. Charges - There will be no charge to the complainant for making a complaint.
  4. Confidentiality - Personally identifiable information ("PII”) and non-public information ("NPI”) concerning the complainant is actively protected from disclosure unless the complainant expressly consents to its disclosure.
  5. Customer-focused approach - All business partners and employees are committed to an efficient and fair resolution of complaints. We actively solicit feedback from our customers regularly and acknowledge a customer's right to complain.
  6. Accountability - All business partners and employees accept responsibility for effective complaints handling. The Compliance Officer will ensure that, where appropriate, issues raised in the complaints handling process are reflected in partner and employee performance evaluation.
  7. Continual Improvement - Our complaints handling process will be reviewed periodically, at least annually, to enhance its efficient delivery of effective outcomes.




Email is the optimum method of complaint transmission. Complaints should be sent to our dedicated complaint email address at:


As noted above, complainants will immediately receive a receipt of their complaint. Complaints may also be submitted by writing or by telephone at:


Compliance Officer

JR Mortgage Group Inc
100 S Main St. Suite 600

Wichita, KS 67202





When making a complaint, please provide the following information:

  1. Your name and contact information. Please include the legal name of your business along with an email address and daytime telephone number where we may reach you.
  2. Your relationship with JR Mortgage Group Inc. Please specify whether you are an applicant or a current customer.
  3. The name of your JR Mortgage Group Inc contact person. Please let us know who you've been working with at the company.
  4. The nature of your complaint. Please list the dates and a detailed description of the conduct giving rise to the complaint.


After reviewing the complaint, the Compliance Officer may contact you for additional information, including supporting documentation.






If you require assistance formulating or lodging a complaint, please contact the Compliance Officer at the address and telephone number provided above.




We are committed to acknowledging all complaints immediately upon receipt. Once a complaint has been received, we will undertake an initial review of the complaint.


We will endeavor to resolve complaints within 14 business days of receiving the complaint, but this will not be possible on all occasions. Where our review exceeds 14 business days, we will contact you to inform you of the reason for the delay and indicate to you when we expect to be in a position to complete our review of the complaint.

Records of all complaints will be retained for no less than five (5) years. Records will include all dates of our communications with the complainant, including the date of initial receipt, dates of all subsequent communications, and the date of final disposition.




You have the right to enquire as to the status of your complaint by sending an email to Someone will respond to your inquiry within 48-72 hours.




Once we have reviewed the complaint, we will provide you with a written response. That written response will also be provided to the Managing Members of the firm. If you are dissatisfied with JR Mortgage Group Inc's response, you have the right to ask for a reconsideration of the response by the Compliance Officer. Such a request should be made in writing and forwarded by email or by mail to the address provided above.