Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
JR Mortgage Group may collect and use Users personal information for the following purposes:
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
JR Mortgage Group
100 S Main St. Suite 600
Wichita, KS 67202
(316) 247-9639 | email@example.com
This document was last updated on 06/22/2023
It is the Policy of JR Mortgage Group Inc to respond to all customer issues, disputes, and complaints quickly, decisively, and accurately. JR Mortgage Group Inc will make every effort to reach a mutually agreeable resolution to each complaint.
The Policy is designed to guide how JR Mortgage Group Inc handles complaints made against the company, its business partners, and employees.
A complaint, as defined by this Policy, is defined as follows:
For any reason, any complainant who is dissatisfied with a product or service provided by JR Mortgage Group Inc or one of its business partners may contact the company. We have determined that the best, fastest method of complaint transmittal is email, but verbal and written complaints will be processed and given the same level of consideration as email.
Email is the optimum method of complaint transmission. Complaints should be sent to our dedicated complaint email address at:Â firstname.lastname@example.org
As noted above, complainants will immediately receive a receipt of their complaint. Complaints may also be submitted by writing or by telephone at:
When making a complaint, please provide the following information:
After reviewing the complaint, the Compliance Officer may contact you for additional information, including supporting documentation.
If you require assistance formulating or lodging a complaint, please contact the Compliance Officer at the address and telephone number provided above.
We are committed to acknowledging all complaints immediately upon receipt. Once a complaint has been received, we will undertake an initial review of the complaint.
We will endeavor to resolve complaints within 14 business days of receiving the complaint, but this will not be possible on all occasions. Where our review exceeds 14 business days, we will contact you to inform you of the reason for the delay and indicate to you when we expect to be in a position to complete our review of the complaint.
Records of all complaints will be retained for no less than five (5) years. Records will include all dates of our communications with the complainant, including the date of initial receipt, dates of all subsequent communications, and the date of final disposition.
You have the right to enquire as to the status of your complaint by sending an email to email@example.com. Someone will respond to your inquiry within 48-72 hours.
Once we have reviewed the complaint, we will provide you with a written response. That written response will also be provided to the Managing Members of the firm. If you are dissatisfied with JR Mortgage Group Inc's response, you have the right to ask for a reconsideration of the response by the Compliance Officer. Such a request should be made in writing and forwarded by email or by mail to the address provided above.